Frequently Asked Questions
Everything you need to know about your order and our music collection.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days for domestic orders and 10-21 business days for international shipping, depending on customs processing.
Do you offer international shipping?
Yes, we ship our CDs, vinyl, and merchandise worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
What is your return policy for physical media?
We accept returns on unopened and defective items within 30 days of purchase. Please note that vinyl and CDs must remain in their original shrink-wrap to be eligible for a refund.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region.
What should I do if my vinyl arrives damaged?
If your order is damaged during transit, please contact our support team immediately with your order number and photos of the damage so we can arrange a replacement.