Returns & Exchanges

At Frontiers Music Srl, we want you to be completely satisfied with your purchase of music and merchandise. If you are not happy with your order, you may return eligible items within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for the return to receive a Return Authorization (RA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring that vinyl, CDs, and apparel are in mint, unplayed, or unworn condition.

• 3.
  Ship the Item

  Affix the provided return label or ship the package to our designated warehouse address using a trackable shipping service.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned goods, we will process your refund to the original payment method or ship your replacement item within 5-7 business days.